Media Spoon Marketing ("we," "our," or "us") operates the website Media Spoon Marketing. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
Personal Information
When you register for our services, request a consultation, or contact us, we may collect the following personal information:
* Name, Email address, Phone number, Business name and information, and Service preferences and interests
* Payment information when you make a purchase or requiest a quote
* Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Automatically Collected Information
When you visit our website, we automatically collect certain information, including: IP address, Browser type and version, Device type, Website usage patterns and analytics, Cookies and similar technologies.
Customer Communication
* Records of inquiries and service requests
* Appointment details and preferences
* Service history and feedback
2. How We Use Your Information
We use the information we collect to:
* Provide and improve our services
* Process transactions and payments
* Communicate with you about your inquiries, appointment and promotions
* Enhance website functionality and user experience
* Analyze website usage to improve our services
* Ensure security and fraud prevention
* Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditiona
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
* You will only receive messages if you have explicitly opted in
* We maintain timestamped records of all opt-in actions
* We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
* You can cancel SMS notifications at any time by replying "STOP"
* You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
* All opt-out requests are processed immediately.
Message Frequency & Content
* Message frequency varies based on your interactions with our business
* Messages will be directly related to the services you have requested
* We do not send promotional content without specific consent
Help & Support
* Reply "HELP" for assistance or contact us at [email protected]
* Customer support is available during regular business hours
Carrier Information:
* Standard message and data rates may apply
* Carriers are not liable for delayed or undelivered messages
* Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Cookie and Tracking Technologies
We use cookies and similar tracking technologies to:
* Analyze site traffic and user behavior
* Remember your preferences
* Measure the effectiveness of our services
* Improve website functionality and user experience
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
Google Analytics
We use Google Analytics to analyze website traffic and usage. Google Analytics collects information such as your IP address, browser type, and pages visited. This information is used solely to improve our website and services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share your information with:
Service Providers:
- Third-party vendors who help us operate our business (e.g., email service providers, payment processors, CRM platforms)
- SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers:
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
* Secure access controls and authentication mechanisms
* Regular security assessments and updates
* Employee training on data protection
* Breach notification protocols in accordance with applicable laws
* Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
7. Your Rights & Choices
You have the right to:
* Access, update, or delete your personal information
* Opt-out of marketing emails by clicking "unsubscribe" in our emails
* Opt-out of SMS messages by replying "STOP"
* Request information on how we process your data
* Withdraw consent at any time for future communications
* Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 14.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Media Spoon Marketing.
9. California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
* Right to know what personal information we collect, use, disclose, and sell
* Right to request deletion of your personal information
* Right to opt out of the sale of your personal information (we do not sell personal information)
* Right to non-discrimination for exercising your CCPA rights
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.
11. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain contact information for up to 7 years following your last interaction with us.
12. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
13. CAN-SPAM Compliance
We comply with the CAN-SPAM Act. All marketing emails include:
* A clear identification that the message is an advertisement
* Our physical business address
* A clear and conspicuous way to opt out of future emails
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Media Spoon Marketing LLC
Phone: (760) 607-6168
Email: [email protected]
Website: https://mediaspoon.net/
Address: 2108 N ST STE N, Sacramento CA 92253
By using our website and services, you consent to this Privacy Policy